Return Policy

1. The 30-day request period

You may request a return within 30 days after receiving your order. Contact service@vorelynt.com before sending anything back, and include your order number and the item concerned. The request period runs from receipt, not from the order date or the date a shipping label was created. If you believe a delivery date is incorrect, explain that when contacting us. Keep the order confirmation and any relevant delivery record so we can identify the purchase and assess the request accurately.

2. Condition of a change-of-mind return

For an ordinary change-of-mind return, the item should be unused, in its original condition, with the original packaging and any supplied components. Please provide proof of purchase from this store. A ceramic bowl used for pet food or water may have hygiene and condition considerations that an unopened item does not. Do not use an item while deciding whether to return it. These conditions do not remove rights that apply when goods are faulty, damaged, incorrectly supplied or otherwise do not meet mandatory legal requirements.

3. Step one: tell us what happened

Email your request with the order number, product name, reason and whether the item has been opened or used. For damage or an incorrect item, include useful photographs where this can be done safely. A short factual explanation is more helpful than repeated messages in different channels. If you are requesting assistance on behalf of the purchaser, tell us your relationship to the order; we may need reasonable confirmation before discussing personal information or making changes.

4. Step two: receive return instructions

We will review the request and explain the next step, including any return authorization, packing guidance and identification needed with the parcel. Our default return address is the company registered address shown below. Contact us first so we can confirm how to label and identify the return for your particular order. The separate Hong Kong business address is not automatically the return destination. An unannounced parcel may be difficult to match with a purchase, and sending it to the wrong address can delay assessment.

5. Step three: pack and send carefully

Pack ceramic items securely to protect the rim, base and any separate pieces. Reuse suitable protective packaging if it remains effective, and do not allow bowls to knock directly against one another. For a personal-preference return, the buyer is responsible for return postage. Consider a service that supplies a posting receipt and tracking, since that evidence can help if the parcel is delayed. Keep the receipt until the return is resolved. Responsibility for defective or incorrectly supplied items is assessed according to the circumstances and applicable consumer law.

6. Step four: inspection and refund

After receiving the returned item, we will inspect it and process an approved refund within 10 business days. We will assess its identity, condition and the issue described rather than assuming every parcel is automatically approved. If a concern affects approval, we will explain the relevant reason and any information needed. Approved refunds go back to the original payment method. The payment provider or bank may then need additional time to post the credit, so the date we process a refund may differ from the date it becomes visible in your account.

7. Damaged, defective or wrong items

Inspect bowls before placing them in your pet’s feeding area. A chip, crack or sharp edge means the item should not be used. Tell us promptly if the order arrived damaged, a defect becomes apparent or the supplied item is incorrect. Keep the packaging where safe and useful, but do not handle sharp fragments to satisfy a photo request. We will review an appropriate remedy, including return-postage arrangements, based on the actual issue. We do not require a pet to continue using a potentially unsafe bowl while a claim is assessed.

8. Original shipping charges and partial returns

For a change-of-mind return, original shipping charges are ordinarily not refundable unless we confirm otherwise or applicable law requires reimbursement. Return postage is separate from the original delivery service. If only part of an order is returned, identify the specific item and quantity so we can calculate any approved refund correctly. Discounts, bundle pricing and amounts actually paid may affect the calculation. We will explain an adjustment rather than treating a displayed full price as the amount paid for every item.

9. Exchanges, cancellations and address corrections

If you want a different bowl, contact us before returning the first one. We will explain whether an exchange can be arranged or a return and new purchase is the appropriate route. We do not guarantee availability of a replacement color or design. For cancellation or an address correction, write as soon as possible; a request may become impossible to fulfill after preparation or dispatch has progressed. A message asking to cancel is not confirmation that cancellation has occurred. Keep our response with your order records.

10. Mandatory rights and unresolved questions

This policy is an additional practical explanation of our return process and does not exclude mandatory consumer rights. A statutory remedy may apply even where the ordinary change-of-mind conditions or request window do not. If you disagree with a decision, reply with the order number, the point in dispute and any supporting information you want reviewed. We will consider the particular issue rather than asking you to begin an unrelated new request. Avoid emailing sensitive financial credentials; we do not need passwords or card security codes to assess a return.

Default return destination

Hangzhou Youjin Technology Co., Ltd.
Room 12168, No. 54 Xixing Street, Xixing Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province, China

Please obtain order-specific instructions before posting. The Hong Kong business address is separately recorded and is not the default return address.

Hangzhou Youjin Technology Co., Ltd.
CEO: Tingting Yu
Business address: Room 12168, No. 54 Xixing Street, Xixing Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province, China
Email: service@vorelynt.com
Business telephone: +852 8426 0655