Terms of Service

1. The store and these terms

Vorelynt is operated by Hangzhou Youjin Technology Co., Ltd. These terms explain the conditions for using our website and buying through the store. They should be read with the product information, Shipping Policy, Return Policy and Privacy Policy, which address particular parts of the shopping experience. The named business representative is CEO Tingting Yu. When we refer to the store, we mean this business’s Vorelynt storefront and related order support, not an independent website that merely links to us.

2. Using the website responsibly

Use the store for lawful purposes and provide information you are entitled to use. Do not attempt to interfere with its operation, gain unauthorized access, impersonate another person or submit content intended to mislead support or other visitors. You are responsible for checking that the contact details you provide can receive order communications. If you use an account, keep its credentials private and tell us if you suspect unauthorized activity connected to a store transaction. Do not share passwords with our support team.

3. Capacity to purchase and accurate information

By submitting an order, you confirm that you are legally able to make the purchase or have the necessary authorization. Provide an accurate name, delivery address and email, and review the details before confirming checkout. We may need information to clarify an incomplete address, identify the purchaser or resolve an order issue. If necessary information is not available, preparation may be delayed. We will not treat an inaccurate substitute address as a reliable way to overcome a destination restriction or an unavailable shipping service.

4. Ceramic products and their presentation

The range focuses on ceramic bowls for cats and dogs. Product pages distinguish design features from details that require confirmation. Original product images are AI-generated design illustrations and may show styling food, animals, mats or other props that are not included. A pictured setting does not establish a bowl’s dimensions, capacity, weight or compatibility with an appliance. Colors may also vary with screens and lighting. If a particular detail is important to your decision, contact us before purchase rather than relying on apparent scale or an unstated assumption.

5. Product suitability and care

Choose a bowl according to your individual pet, the intended feeding arrangement and any confirmed specifications. Decorative paw, fish, bone or animal motifs do not indicate a medical or performance benefit. Ceramic should be inspected for chips, cracks and sharp edges, handled carefully and used in line with the confirmed care instructions. Stop using damaged items and keep fragments away from pets and children. Ask a qualified veterinarian about health, posture, mobility or feeding problems; store descriptions are not individualized veterinary advice.

6. Prices, currency and checkout

Store prices are presented in United States dollars. Review the merchandise amount, discounts, shipping and any taxes shown at checkout before submitting the order. The amount actually paid, including a discount or bundle adjustment, is relevant when calculating a refund. Available payment choices are those shown in the actual checkout. We do not guarantee a particular payment method based on an icon, previous transaction or third-party description. An external bank or service may apply its own charges; check with that provider if you need information about those charges.

7. Order receipt, availability and processing

An order communication acknowledges the information submitted and explains its status; it should not be interpreted as a guarantee that every later step is complete. Availability, address questions or an issue affecting the item may need to be resolved before dispatch. If an error or unavailable item prevents fulfillment, we will contact you about the affected order and the appropriate next step. We do not promise supply based solely on a numerical inventory setting, an illustration or the presence of a purchase button.

8. Corrections, cancellation and store errors

Contact us promptly if you need to correct an order or request cancellation. We will check whether the request can still be acted on. Preparation or dispatch may limit available changes, and a sent message is not confirmation that an alteration has been accepted. If we identify a material error in price, description or order information, we will address it with the purchaser rather than silently substituting a different item or charging an unapproved extra amount. Nothing in this section removes a mandatory right that applies to the transaction.

9. Delivery destinations and charges

Delivery is currently offered to the United States. Standard shipping is $5.99 below a $50 discounted merchandise subtotal and free at $50 or more. Expedited shipping is $7.99 where available. The final service options depend on the actual destination and checkout. Shipping and return postage are different charges. Do not assume a free original delivery means that a personal-preference return is also prepaid. The Shipping Policy explains the threshold, address information, tracking and handling of delivery exceptions in more detail.

10. Preparation and transport estimates

Order preparation is expected to take 5–10 business days after confirmation and any needed information. Standard transport is expected to take 10–15 business days after dispatch, giving a combined planning window of 15–25 business days. Weekends and public holidays are excluded. These estimates are not guaranteed arrival dates and may be extended by carrier, customs, weather or address issues. Expedited transport does not automatically shorten preparation. Ask before ordering if a specific event date is essential to the purchase.

11. Returns and refunds

Request an ordinary return within 30 days after receiving the order, and contact us before posting. Change-of-mind items should be unused, in their original condition, with packaging and supplied components. Buyer-paid return postage normally applies to personal-preference returns. Damaged, defective and incorrectly supplied items are assessed according to their actual circumstances and applicable rights. After a return is received, inspection and processing of an approved refund take up to 10 business days; the bank or provider may require additional posting time. See the full Return Policy for the process and address.

12. Website material and intellectual property

The store’s original text, design and visual material are made available for browsing and purchasing through this website. Do not reproduce or commercially exploit material without the rights or permission required by law. A product depiction or decorative motif does not grant a visitor ownership of the store’s branding. We also respect rights in third-party material and ask that concerns identify the relevant page and the claimed issue. A general allegation without an identifiable work or location may be difficult to investigate meaningfully.

13. Third-party services and links

Shopify provides the commerce platform, and delivery or other parts of an order may involve independent service providers. Links to external pages may be included for useful information or platform privacy choices. Their content, availability and terms are controlled by their operators. Review the destination before providing personal information, and do not treat the presence of a link as a promise that every external statement is accurate or permanently available. Tell us if a store link is broken or appears to direct you to an unexpected destination.

14. Privacy and communications

Personal information used for the shopping experience is addressed in our Privacy Policy. Order communications and support replies are different from optional marketing messages. Where a marketing message includes an unsubscribe route, you may use it without preventing necessary communications about an order or open request. Contact service@vorelynt.com for a privacy request and explain the relevant information or interaction. We may require reasonable verification before disclosing account or order data to another person, even where that person knows a product name or order detail.

15. Responsibility and mandatory protections

We aim to provide an accurate and functioning store, but access can be interrupted by maintenance, technical faults or services outside our control. Assess any claimed loss according to the circumstances and applicable law rather than assuming that every interruption has the same legal effect. No statement in these terms excludes a liability or consumer remedy that cannot lawfully be excluded. In particular, statutory rights concerning faulty goods, misdescription or other protected matters remain available where they apply. Any lawful limitation should be read subject to those mandatory protections.

16. Governing law, updates and contact

Subject to mandatory consumer protections that apply in the buyer’s location, these terms are governed by the laws of the People’s Republic of China, with disputes within the jurisdiction of the competent courts at the company’s location. This does not prevent a consumer from using a forum or remedy that mandatory law makes available to them. We may update these terms for future use of the store; the applicable transaction circumstances and legal requirements determine the effect on an existing purchase. Write to service@vorelynt.com with a specific question or concern.

Hangzhou Youjin Technology Co., Ltd.
CEO: Tingting Yu
Business address: Room 12168, No. 54 Xixing Street, Xixing Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province, China
Email: service@vorelynt.com
Business telephone: +852 8426 0655